The provider is Jezikovne storitve Anja Strajnar, s. p., Ulica Vena Pilona 16, 6000 Koper, Slovenia, registration number: 3677087000, VAT ID: 75690861.
The website www.besedanadan.com/si is created by Jezikovne storitve Anja Strajnar, s. p.
Additional company details:
Business account number: SI56 3300 0000 3722 463, held with Addiko Bank, d. d. VAT liable: NO Contact email: [email protected]/si
The website and online store www.besedanadan.com/si is an information system managed by the provider and intended for the presentation and sale of products to users.
These Terms & Conditions govern the use of the website and online store www.besedanadan.com/si, including the conditions, limitations, and manner of use, the terms of sale of products offered by the provider, and the terms of purchase via the website.
A user is any person who uses the website and online store or makes purchases through it.
Content includes all data, information, materials, and other content published on the website and online store, including but not limited to text, images, photographs, music, video content, software, audio content, graphics, trademarks, service marks, and other materials.
The provider independently determines:
the content of the website and online store,
the range of products offered,
other service conditions, and
all other aspects related to the website and online store.
By first using the website, the user is deemed to agree to these Terms & Conditions.
Legal Notice
The website and online store www.besedanadan.com/si and all published content are owned by the provider or used under rights held by the provider. Users may not modify, copy, reproduce, republish, or otherwise distribute the content without prior written consent. Users must retain all copyright and intellectual property notices.
Trademarks, service marks, and logos (e.g. “Beseda na dan”) displayed on the website are owned by the provider or used under rights held by the provider. They may not be used without prior written permission.
Availability of Information
The provider undertakes to provide the following information to users at the time of purchase:
company identity (name, registered office, registration number),
contact details enabling fast and efficient communication (email, phone),
essential product characteristics (including after-sales services and warranties),
product availability and delivery time,
delivery conditions (method, place, and timeframe),
product prices, including whether taxes and shipping costs are included,
payment and delivery methods,
validity period of the offer,
withdrawal period and conditions, including return costs,
complaint procedure and contact details.
Product Offer and Prices
All prices are final, as the provider is not liable for VAT under Article 94 of the Slovenian VAT Act.
Prices may be regular and/or promotional. Promotional prices are clearly indicated.
Prices are valid at the moment the order is placed and have no predetermined validity period.
Prices apply when payment is made using the available payment methods and under the stated conditions.
The provider strives to ensure accurate and up-to-date information but is not liable for inaccuracies. Product characteristics, availability, and prices may change quickly. In such cases, the provider will inform the user and offer withdrawal or an appropriate solution.
All product images are symbolic and for informational purposes only.
The sales contract between the provider and the buyer is concluded when the provider confirms the order (via email). From that moment, all prices and conditions are fixed.
Discounts and promotional codes cannot be combined.
Payment Methods
The provider offers the following payment methods:
bank transfer (based on invoice/quotation),
payment by credit card via Stripe,
payment by debit or credit card via PayPal (Mastercard, Visa, American Express).
Delivery and Returns
Products will be delivered to any address. Delivery is handled by the manufacturer via a delivery service of their choice.
Delivery times:
in-stock items: up to 5–8 working days,
out-of-stock items: users are informed before completing the purchase, including the estimated delivery time.
Shipping Costs
Shipping costs are calculated according to the current price list of Pošta Slovenije:
Slovenia: €3.90 European Union (tracked): €8.90 Europe outside EU (tracked): €9.90 Rest of the world – selected countries (tracked): €12.90
For larger orders, the provider reserves the right to increase packaging and shipping costs (the customer will be informed in advance).
Ordering Process
The user selects products and confirms the purchase via the contact form. Before confirming the order, the user must review all items, personal data, and the total price.
If the user wishes to pay by invoice, this must be agreed with the provider.
The provider reserves the right to verify orders by phone.
Order records are stored in accordance with applicable regulations and are available at the company’s registered office. Users may request access to their order data.
Complaints can be submitted via email ([email protected]/si) or by post. The provider will confirm receipt within five working days and keep the user informed.
Liability for Material Defects
A product defect is considered material if:
the product lacks properties necessary for normal use,
it lacks properties required for a specific purpose known to the provider,
it lacks agreed or prescribed characteristics,
it does not match a sample or model (unless shown for informational purposes only).
The buyer must notify the provider within the legally prescribed period and allow inspection.
The buyer may request:
repair of the product,
a proportional refund,
or a full refund.
Consumer protection legislation governs these rights.
Limitation of Liability
The provider is not liable for:
website unavailability or access issues,
disruptions in use,
reduced website quality,
or any other website-related errors.
The provider is also not responsible for:
third-party content,
website malfunctions,
consequences arising from website use.
User-generated content must comply with applicable laws and must not be offensive, threatening, or inappropriate.
The provider may remove any user content at any time without notice.
By submitting reviews or comments, users grant the provider unlimited rights to use such content for business purposes.
Warranty
Products have a warranty if stated on the warranty document or invoice.
Warranty claims may be made with the manufacturer or authorized service provider.
Repairs must be completed within 45 days, otherwise the product must be replaced.
Warranty returns are free of charge.
Withdrawal from Contract
Consumers have the right to withdraw within 14 days without stating a reason.
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